Here are some frequently asked questions. If you have any questions of your own, please do not hesitate to contact us at 1-888-751-4966 or at firstname.lastname@example.org
Do you offer professional discounts?
We do everything with professionals in mind. Our prices are fair, competitive for our offerings, with plenty of room to markup for resale. With this in mind, our pricing is accessible to anyone wanting to print their images with us. We do offer Kuva Rewards points rather than straight discounts where you earn points with each purchase. The more you spend, the more you earn. If you need a large quantity of prints, contact us directly.
What files do you accept?
We recommend using full resolution JPEG or TIFF. Please do not resize your photos, we will take care of this for you for enlargements. If you don't know what any of this means, simply upload your photo, and our software will take care of the rest.
What colour space do you recommend?
Use either SRGB, or Adobe RGB. Do NOT use CMYK. If you do not understand this, simply upload your photos and we will do the rest. *Any uploads that have been converted to CMYK could result in inaccurate colour, and is not our responsibilty.
How big can I print my photo?
It totally depends.There is more to enlargement than just resolution alone. For example, if an image is slightly blurry, this will affect how large you can reasonably make it, even if the resolution is high enough. What we can say, is that we very very carefully inspect each and every single image to ensure there is suffiicient quality to print at your selected size. If anything is off at all, we will contact you and give you a few options.
You are also more than welcome to request a consultation on the image by contacting us, and we can give you advice on how your photo will look its best.
What kind of printer and ink do you use?
We use the best printer on the market for photographic imaging. The Epson P9000, which replaces the old standard that most places are currently using. This is the gold standard, inkjet printing at its finest, using aqueous pigmented inks. The inkset we use is Epson Ultrachrome HDX ink, which has double the print permanance of previous generation inks. Archival pigment inks, other wise known as giclée are designed to last longer than any other type of printing.
What's the difference between photo paper, and fine art paper?
Fine art papers are archival certified to last well over 100 years, and our selections are 100% cotton based, with 1 being a bamboo option. Fine art papers are better for framing, thicker, and have superior imaging characteristics. We offer the best of the best when it comes to our fine art paper selection.
What does GSM mean?
GSM = grams per square meter. This indicates the weight of the paper. Fine art prints are generally heavier, and much higher quality than light thin papers. Photo papers that you would get at a kiosk, are flimsy in comparison to high grade fine art papers. Top end fine art papers are generally 280 or more GSM. A high quality, robust canvas will be over 400 GSM. High quality resin coated photo papers will be around 250 GSM .
What is fine art paper used for?
Fine art paper is used for superior, top end, no compromise imaging period. Photographs printed on fine art paper last longer, have better imaging characteristics, and add qualities and character to your photos, depending on your selection. Textured prints, or soulful bamboo anyone? Fine art papers are also preferable for reproducing artwork.
How long does it take to finish my order?
When ordering, each product has an expected ready date under the add to cart button which is updated frequently. If you add custom framing, or for large orders this could add a few days on top of that. Orders are considered started once paid in full. If we have to request new files due to issues that come up, this could add a few days. Our focus is on quality, and we are not willing to sacrifice that for speed, although, if you are on a deadline let us know and we will do our best to work with you.
How much does shipping cost?
Since we do not inflate our pricing to cover shipping, we offer a flat rate of $14.99 within Canada. This is subsidized by us, as shipping typically costs much more than this, however, we only charge you $14.99 to keep it simple. We cover the rest as a courtesy. Oversized shipments over 32x40" may or may not have additional freight charges. Contact us for a quote.
Do you offer rush shipping?
The answer to that is some times. Occasionally we stop accepting rush orders due to heavy work loads. The best thing to do is ask, and let us know when you need something, and we will do our best to accommodate you. We have completed 10 piece custom framing orders in as little as 24 hours several times. We'll do our best to make it happen.
Do you offer drop shipping?
Yes, we can ship directly to your customer for you, on your behalf. Just enter the shipping address you want your order sent to, and use your own name for the billing address when ordering. We do not include** invoices in our shipped packages for this very reason. All receipts and invoicing is done through email, directly to you. Simply ensure your billing address is your account, and the shipping address is different. This is automatically treated as a drop shipped order.
***All orders for US destinations WILL contain an invoice for customs requirements.